1st Level Operations NOC needed at Ericsson Kigali, Rwanda Deadline: Not Specified
Are you an analytical IT or telecom professional ready to push the boundaries of network assurance and automation? Ericsson, a global leader in telecommunications technology, is officially seeking a qualified and motivated NOC Front Office/Automation Engineer to join their 1st Level Operations team.
In this role, you will lead coordination, management, execution, and reactive maintenance activities that demand an advanced layer of support beyond standard frontline customer care. Your primary focus will be safeguarding system availability and keeping network metrics aligned with strict Service Level Agreements (SLAs).
Position & Role Overview
| Job Element | Details |
| Position Name | NOC Front Office / Automation Engineer |
| Company | Ericsson |
| Department | 1st Level Operations / Network Operations Center |
| Core Specialization | Incident Management & Network Assurance |
| Experience Level | 3–5 Years |
Key Areas of Responsibility
The selected engineer will take ownership of cross-functional infrastructure assurance and reactive network operations, executing tasks across the following areas:
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Incident Management: Drive rapid technical response and structural resolution for network incidents to minimize down-time.
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Problem Management: Assist senior operations teams with root-cause analysis and pattern identification to prevent recurring faults.
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System Administration: Maintain and configure foundational operating systems, cloud frameworks, and network components.
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Billing Operations: Work directly alongside telecom billing teams to monitor and maintain transactional platform workflows.
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Service Level Assurance: Manage higher-level reactive maintenance activities to guarantee that all services meet specified customer SLA metrics.
Key Qualifications & Professional Requirements
To maintain Ericsson’s elite standards of global innovation, candidates must fulfill the following qualification benchmarks:
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Education: A Bachelor-level degree in Engineering, specifically specializing in Information Technology (IT) or Telecommunications.
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Alternative Experience Path: In lieu of a specialized degree, candidates must possess 3–5 years of proven experience deploying system tests and leading a dedicated technical testing team.
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Data Center Exposure: Minimum of 1 year of hands-on experience in Data Center Management operations.
Additional Technical Competencies & Attributes
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Deep conceptual knowledge of Managed Service telecom operations practices.
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Foundational or advanced Ericsson hardware and software platform knowledge.
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Professional English language skills, both written and verbal.
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Strong knowledge-sharing, collaborative team-building, and cross-functional communication skills.
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Proven capability to analyze complex datasets, apply technological expertise, and deliver innovative solutions to challenging operational problems.
Why Join Ericsson?
Ericsson offers a diverse and inclusive organizational structure where innovators are challenged to design systems that solve some of the world’s toughest telecommunications problems. Employees work within a collaborative, equal-opportunity framework alongside global experts who are dedicated to crafting what comes next in technology.
How to Apply
If you are a practical problem solver ready to realize your full potential within a world-class telecom network, submit your application profile directly through Ericsson’s career infrastructure.
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